Kathryn Kendall

Up Close and Personnel

Employee Experience: The Impact of Email

HR teams around the globe have woken up to the importance of creating a stand out employee experience. In the same way that customer experience came to the fore for marketing teams, now, at last, organisations have realised that employee engagement is an outcome, not an action in itself, and that it is your employee experience which will directly drive that engagement. Here at Benefex, we are passionate about helping companies worldwide deliver a stand out experience for their employees.

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Keeping It Simple: Why Less Can Very Often Be More

Today’s blog post is inspired by this great piece (no, he didn’t make me write that!) from Matt Macri-Waller, Benefex Founder and CEO, which focuses on the importance of simplicity when it comes to the employee experience. I wholeheartedly agree. Complexity rarely breeds a great experience for the user.

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The Mental Health Taboo

We live in an increasingly enlightened age. The world of work is almost unrecognisable to how it was fifty years ago. We have remote working. Flexible hours. The gig economy is thriving and employment mobility is higher than it has ever been.

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Performance Management, And Getting It Right

One of the things I’ve loved about writing this blog has been hearing from readers who have come forward with suggestions for topics. Today’s post is inspired by one of our clients here at Benefex, who was interested to hear my views on approaches to performance management.

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HR: The Dawn of a New Era

employee experience

Today’s blog post was inspired by a fantastic article I read recently. The article in question contained insight from a number of HR professionals who had progressed to become CEOs, and the things they learnt along the way.

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People Managers – Born, Not Made

Throughout my HR career, arguably the skill I’ve been asked to provide most training in is the art of people management. So, here’s a possibly controversial view. I don’t actually believe you can teach the ability to manage people. Essentially, you either have it, or you don’t.

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Taking Sides: The Role of HR

 A question I have been asked on a number of occasions during my career in HR is “whose side are you on?” The implication being that HR, by the nature of its function, must be biased towards supporting the employer or employee during its many day to day transactions and activities.

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A Landmark Ruling: The Fall of the Fees Order

Chances are, you’ve already heard about this morning’s landmark at the Supreme Court, where it was ruled that the fees which have been imposed upon employees in order to take a case to tribunal are unlawful. Not only will such fees be prohibited going forwards, all fees already paid are to be reimbursed.

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The Gender Pay Gap: It’s Time To Get Real

Those of you who were fortunate enough to attend our Client Forum at the start of the month will have been treated to a fascinating piece of research from our Insight and Engagement Director, Simon Andrew.

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Home Is Where The Heart Is – A Sense of Belonging

Time for a bit of theory. Let’s pull up some Maslow, shall we? If we’re honest, for most of us, it’s probably one of the only theoretical models which has really stuck in our head. This is likely for a couple of reasons. One, it’s pretty darn straightforward, compared to a lot of the models out there which you need a PhD in to even begin to be able to get your head around them. And two, it’s directly relevant to every single one of us.

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