
We all know those emails, right? The ones that drop into our inbox and fill us with an immediate sense of impending doom. Fifteen people in the ‘To’ field, a further ten in the ‘Cc’ field… and goodness knows how many in the ‘Bcc’ field. From the moment that first mail arrives, you know you’re destined to spend the next couple of hours watching email after email in the chain arrive, circular threads of communication between anyone and everyone who may – or may not – be able to help address the topic in question.