Okay, so it’s a deliberately provocative title. But it’s grounded in truth, because there’s one simple thing, which all of us have the power to influence… which can literally make or break an organisation.
Chances are, regardless of the sector, industry or size of business that you work within, email is probably your most prevalent communication tool. Since it burst into widespread use in the late 1990s it has transformed the way most organisations communicate. And, with that, it has brought both benefits and pitfalls.