Kathryn Kendall

Up Close and Personnel

Tag: development

Learning Goals: In Pursuit of Our Dreams

I spent part of yesterday delivering one of my favourite training courses we offer via the Benefex University: CPD and Personal Development.

For me, taking ownership of my self-development is always something which has come naturally, perhaps because of my background training as an actor, where ownership of one’s own personal development is essential in order to progress. In the cut-throat world of professional theatre, there are no line managers, annual appraisals, or KPIs. Actors are taught from their first day of training to seek out every opportunity to upskill. After all, if you don’t do it, no one else is going to be doing it for you.

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Sharing The Knowledge

 Every organisation out there is sitting on a mine of knowledge. In most cases, however, it goes primarily untapped. There is therefore a huge opportunity for business and HR leaders everywhere to grab the source of this knowledge with both hands, to extrapolate it and maximise the impact it can have on organisational delivery.

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Cast No Shadow: The Benefits of Work Shadowing

work shadowing

You have no doubt heard of work shadowing. It’s something which is typically used as part of an induction, or training process. The idea being that an employee goes and sits with another employee, to observe them working. Why? Well, the benefits are multiple. It’s a chance to observe working practises first hand. An opportunity to absorb knowledge and to learn new skills via direct observation. For new joiners to the business, it also provides time to get to know colleagues and start to build those all-important working relationships.

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Getting Back To Basics: How To Be A Great Line Manager

We’ve all heard that old adage: People leave managers, not companies. While that’s not necessarily the case 100% of the time, it is nevertheless undeniable that the person managing you has a significant impact on how you feel about your role, your potential for progression, and your organisation.

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Love Is In The Air: How To Love What You Do

love

We’ve all met them, haven’t we? Those lucky b*stards who, when asked what they do, turn around and smugly announce “Oh, I’m a [job title]. I absolutely love my job.” And, for any of us who dread the Monday morning alarm call and spend every working hour wishing the week away, our reaction will be mixed with disbelief and envy. How can anyone love going to work?

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Feeling The Fear And Doing It Anyway

In my blog post, 10 Things We Should All Do More of In 2017, I wrote about good reasons to feel the fear and do something anyway. Without a doubt, the most game changing (in a positive way!) moments of my career to date have been when I’ve stepped outside of my comfort zone and done something outside of the norm. If you want to deliver something remarkable, you need be prepared to do something remarkable to get there.

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Benefex University: A Learning Organisation In Action

At the top of my to do list when I came back to work in January after the Christmas break, was sharing the programme of events we had scheduled in through the Benefex University for 2017 with all Benefex employees.

The Benefex University was borne out of the Management Development Programme we had implemented in 2015 for all of our line managers. Feedback we received on the training we delivered through the programme was hugely positive, but we had one big problem. Targeting only our managers meant that we were only delivering a training programme to around 10% of the organisation.

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Tough Talking: The Art of Handling Difficult Conversations

difficult conversations

One of the most regular training requests I get asked for is advice on handling difficult conversations. Whether it’s managing a tough client negotiation, dealing with a grievance, or even asking for a pay rise… there are certain conversational topics which we seem to come pre-programmed to want to avoid.

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How To Be An Awesome Line Manager

manager star

In a previous post, I talked about the importance of structured management development programmes when it comes to equipping individuals who may be promoted into management roles to really deliver results. For me, such programmes are vital when it comes to ensuring managers are truly effective within their roles and are delivering value against the business objectives.

What happens, though, if you don’t have access to formal management training? Perhaps you’re brand new to management, and are yet to have an opportunity to get through the training. Perhaps your organisation doesn’t yet offer a structured management development programme. Regardless, I believe there are a number of small yet critical things which every single one of us can do as a line manager, which will transform the experience of the employees we have responsibility for.

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Management Development: Does It Really Matter?

management development programme

The question I quite often get asked by graduates who come to interview, eager to progress up the rungs of the career ladder, is ‘How do I become a manager?’ The challenge, I always tell them, is that there’s no easy answer.

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