Kathryn Kendall

Up Close and Personnel

Tag: employee experience (Page 1 of 2)

A Very Human Resource

It’s an exciting time to work in business. Technology is advancing like never before. We have the increased automation of jobs, and the prospect of widespread AI on the horizon. We are able to work faster, smarter, and in more remote locations than ever before, in an increasingly diverse spectrum of roles designed to support the growth of technology.

With all of this going on, it is important that we don’t forget the very human side of our workforces.

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Kindness: An Underrated Trait

 When we think of the traits of successful business leaders, what first comes to mind? Assertiveness? Decisiveness? The ability to command a room and take control?

While there are undoubted merits in all of the above, there is a danger that we start to value these more than the attribute which can perhaps provide us with one of the greatest competitive advantages of all.

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People Management, and Getting It Right

I’ve written previously about the reasons why I believe you can’t teach someone to be a great people manager. You can improve someone’s people management skills, but my personal belief, borne out by my years of working with people and their line managers, is that people management, and inherently understanding how you inspire, develop and get the best out of people, in itself is not something which can be taught.

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My HR Predictions for 2018

 With Christmas just around the corner, I thought now was the perfect time to share with you my HR predictions for the year ahead. We’ve seen the world of HR continue to transform as we’ve progressed through 2017, and I don’t see that changing as we head into 2018 and beyond. Here, then, are the things I believe all HR practitioners should look to expect:

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When Silence Is Golden: The Power of Listening in a World of White Noise

We live in a 24/7, “always on” society. The boundaries between our home and personal lives are more blurred than ever before. With the rise of the internet and its plethora of social networks, there is barely a second in any given day when we are not being bombarded with information, communications and a blur of white noise.

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Happy Benefex-ary To Me!

Exactly three years ago today I had classic “new girl” nerves. After almost nine years in a job that I absolutely loved, I was moving to head up the HR function here at Benefex. It was a role that I desperately wanted, but that doesn’t stop the first day in any new job being mildly terrifying. However great the recruitment process, waiting to find out if the reality matches your expectations is always nerve-wracking.

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Employee Experience: The Impact of Email

HR teams around the globe have woken up to the importance of creating a stand out employee experience. In the same way that customer experience came to the fore for marketing teams, now, at last, organisations have realised that employee engagement is an outcome, not an action in itself, and that it is your employee experience which will directly drive that engagement. Here at Benefex, we are passionate about helping companies worldwide deliver a stand out experience for their employees.

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Keeping It Simple: Why Less Can Very Often Be More

Today’s blog post is inspired by this great piece (no, he didn’t make me write that!) from Matt Macri-Waller, Benefex Founder and CEO, which focuses on the importance of simplicity when it comes to the employee experience. I wholeheartedly agree. Complexity rarely breeds a great experience for the user.

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Performance Management, And Getting It Right

One of the things I’ve loved about writing this blog has been hearing from readers who have come forward with suggestions for topics. Today’s post is inspired by one of our clients here at Benefex, who was interested to hear my views on approaches to performance management.

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HR: The Dawn of a New Era

employee experience

Today’s blog post was inspired by a fantastic article I read recently. The article in question contained insight from a number of HR professionals who had progressed to become CEOs, and the things they learnt along the way.

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